School IT services you can trust

We know managing your IT and Communications can be a headache, particularly when you don't have a dedicated IT Manager. All of our services are designed with the school environment in mind; so your IT and technology doesn't hold you back but lets you inspire students so they can thrive within education.

SmartICT4Schools is a partnership between East Riding of Yorkshire Council and KCOM.

Internet and filtering

Having the right connectivity in place is the foundation to a successful IT programme. As iPads for every child in the classroom becomes the norm, you need the fastest connection you can get, with the right support around it.

Superfast internet

Smart WiFi systems

Real time filtering

Automatic reports

Superfast internet and smart WiFi

We can offer you a variety of options to give you ultrafast speeds in your classrooms with online filtering tailored to your schools. Our state-of-the-art WiFi is packaged into an affordable and easy-to-use wireless LAN system, with smart technology that makes WiFi signals extend further and more reliable.

  • Best in class WIFI designed to handle a high number of students in close proximity
  • Tailored internet filtering to suit your school

Internet filtering and report

Our filtering and reporting software helps you keep your students safe online and ensure your school is protected, meeting all of your safeguarding requirements. You can be in control and manage your own list of blocked sites or let us do the work for you, ensuring your school is safe from undesirable websites and images.

Understanding and reporting on your school's internet activity has never been easier. Our powerful and easy to use reporting portal notifies you of any potential risks in real time, allowing you to react quickly and protect students or staff researching topics such as radicalisation, bullying, substance abuse or suicide.

Class leading IT support

We have a unique school helpdesk where your calls and queries are logged directly by the IT School Team; so when you call us you speak to IT Officers who understand your query and can log your calls asking the right questions so the relevant fixes can be applied quickly and professionally. We also offer a live Web Chat facility so schools can benefit from quick, clear and efficient information and guidance.

Safe and fast

Security guarantee

Real time filtering

Automatic reports

Our IT support service

We can provide a full curriculum and admin IT support service, which includes server and network management and remote support, giving advice on the most up to date and technical solutions to aid teaching and learning, whilst offering on-site visits to resolve any IT issue your teachers and admin may encounter.

Should you prefer Smartboard technology or Mobile Smart TVs in your classroom, we can provide the most competitive quotes.

Our aim is to provide the latest technology available to meet your budget requirements and educational needs.

Telephones and voicemail

Our SmartComms phone system is packed full of features and can be completely customised to suit the needs of your school, from the caretaker to your receptionist and your teaching staff. Getting a phone system that suits everyone in your school can be difficult, but we've listened to what you want and have the perfect solution.

Clever and simple telephone solutions from SmartComms

Schools across East Yorkshire that already have our SmartComms system in place love the variety of features and personalisation you get - a few of their favourites are:

Free up your receptionist

On busy mornings, route calls to where they need to be with our auto-attendant feature. For example, 'press 1 for absences, press 2 for nursery'. Voicemails can also be emailed straight to an inbox so they can be picked up at an appropriate time in the day.

Manage school closures from home

With the online system you can log in from anywhere with an internet connection and redirect calls to your mobile or home phone. You can also manage messages that can be played to parents calling in without you having to go on site.

Systems and training

Alongside School Management Information System training, our team of highly experienced and qualified trainers provide a wide range of training courses to develop the skills, knowledge and technical ability of your administration staff. We offer classroom based training, one to one or small group training on site, tailored to your specific staff needs.

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ScholarPack Logo

SIMS Logo

ScholarPack support and training

A full support package for ScholarPack, a cloud based MIS for primary schools, covering all core modules and integrations, as well as full data migration from SIMS. Combining modules for communications, clubs, meals, behaviour tracking and much more.

SIMS support & SIMS training

SIMS software provides support for staff, offers training and development advice and provides an up to date record of pupil attendance as well as the ability to report on data e.g. Attendance, Assessment and Programme of Study Tracking. The MIS offers solutions for dinner money, attendance, behaviour, attainment levels and much more. SIMS can potentially keep a child's record throughout their school life.

Stay safe with chaperone

As well as keeping staff and students safe online we can also help in the classroom. Chaperone is a personal safety device that allows staff to call for help at the click of a button. With two way voice and GPS, you can keep in touch with your team at all times.

Two way voice

GPS location

Available 24/7

Feel secure

Keeping staff and students safe in the classroom with Chaperone

Help staff in an instant

Chaperone allows staff to call for help at any time and speak directly to someone to ask for support, without leaving the classroom.

Feeling secure at work

Give your staff the confidence and reassurance they're never alone - something that's truly priceless.

24/7 availability

Chaperone is connected at all times, making it perfect for caretakers and staff supervising during summer school, or at breakfast and after-school clubs.

Leading safety at school

Chaperone is about more than just your lone worker policy - it's about leading the way with safety at school, all year round.

Our other services

We offer a range of IT Services designed to cover all your IT needs. Whether your school does not have in-house IT expertise or if your school has its own IT Network Manager and IT team, we can offer you a full managed IT service or you can choose support in specific areas to strengthen your existing team.

Bespoke Training Packages
Data Network Support
Server and Storage Solutions
CCTV and Security Solutions
Classroom Chaperone
Disaster Recovery Solution - Offsite Storage and Data backup
Door Entry
ICT Security Advice and Consultation and Audit Service

We offer a whole range of bespoke training for school admin and Senior Leaders. We can design courses specific for the user's needs and we continue to develop a range of new and existing courses, such as:

  • Top tips and Housekeeping
  • Microsoft Word Tips for School Users
  • Basic Level - Admin Officers Technical Hints and Tips
  • Microsoft Office
  • E-Safety and Data Protection - Good Practice and Top Tips for Parents
  • Cyber Security Awareness
  • Getting Ready for Ofsted
  • Using iPad/Android in the classroom

We offer remote and onsite network infrastructure support together with management of data and voice communications relating to school infrastructure together with remote monitoring and management of LAN equipment and arrangement for managing placement and repair.

We can also provide a detailed health check and asset check at the commencement of the service agreement.

Storage and Server Solutions is defined as equipment facilitating the use of the computer network. This includes Shared Storage, Physical and Virtual Servers, Microsoft Windows Server Infrastructure Support, Disaster Recovery Support, Business Continuity Support and ICT Infrastructure Best Practice Guidance.

We can protect your School out of hours and ensuring your children are safe on site. The SmartCCTV provides access to real time recorded footage, stored safely offsite so it cannot be damaged by theft or vandalism. There is no need for manual backups but schools will benefit from email alerts if the cameras sense any unusual behaviours such as movement when your school is closed.

Senior Leaders, Business Managers and Caretakers can log in from anywhere there is an internet connection and access the footage instead of driving to site in the middle of the night

Introducing a compact and lightweight monitoring device, which when connect to KCOM's Alarm Receiving Centre (ARC) provides a 'Duty of Care solution' for all vulnerable individuals. The features have the latest GPS and GPRS long with a Police Secured by Design ARC, Chaperone is one the most advanced and compact GPS safety device in the UK.

The service provides an off-site central backup data storage solution for whole school data (including SIMS & FMS). The data is stored in our highly secure Data Centre at County Hall, Beverley. The backup files will be fully recorded and monitored daily by the Schools team engineers.

All data will be transferred through to the Council by passing through a Council encrypted internet tunnel ensuring the data is completely secure.

Available Storage:

  • 1 TB
  • 2 TB
  • 3 TB
  • 4 TB
  • 5 TB
  • 10 TB
  • 15 TB

We provide the Session Integrated Protocol (SIP) based IP-door entry system. SIP provides the best audio and video communication which is a fundamental requirement for all door entry systems. It provides the rich and user-friendly interface for the concierge person to manage the door entry of the site. They can create groups, set day/night mode, divert calls, monitor all the visitors from their screen, keep logs of all calls, generate pdf/excel reports, call residents directly, broadcast messages, paging and many more.

This service provides an audit and technical health check of school ICT Infrastructure, systems, software and policies with a provision to report on Administrative access both local and remote. Active Directory account policies will be checked, together with carrying out a Software Audit - Utilising Microsoft Assessment and Planning tool.

The audit will also check site licencing, Desktop device security, Firewall Assessment, Security and risk, Server & Storage Hardware, Email Security and Anti-virus.

Patching and Vulnerability Management will be checked and reported on together with Disaster Recovery and Business Continuity Policy Arrangements and ICT Policies and procedures (staff/pupil)

Bespoke Training Packages

We offer a whole range of bespoke training for school admin and Senior Leaders. We can design courses specific for the user's needs and we continue to develop a range of new and existing courses, such as:

  • Top tips and Housekeeping
  • Microsoft Word Tips for School Users
  • Basic Level - Admin Officers Technical Hints and Tips
  • Microsoft Office
  • E-Safety and Data Protection - Good Practice and Top Tips for Parents
  • Cyber Security Awareness
  • Getting Ready for Ofsted
  • Using iPad/Android in the classroom

Data Network Support

We offer remote and onsite network infrastructure support together with management of data and voice communications relating to school infrastructure together with remote monitoring and management of LAN equipment and arrangement for managing placement and repair.

We can also provide a detailed health check and asset check at the commencement of the service agreement.

Server and Storage Solutions

Storage and Server Solutions is defined as equipment facilitating the use of the computer network. This includes Shared Storage, Physical and Virtual Servers, Microsoft Windows Server Infrastructure Support, Disaster Recovery Support, Business Continuity Support and ICT Infrastructure Best Practice Guidance.

CCTV and Security Solutions

We can protect your School out of hours and ensuring your children are safe on site. The SmartCCTV provides access to real time recorded footage, stored safely offsite so it cannot be damaged by theft or vandalism. There is no need for manual backups but schools will benefit from email alerts if the cameras sense any unusual behaviours such as movement when your school is closed.

Senior Leaders, Business Managers and Caretakers can log in from anywhere there is an internet connection and access the footage instead of driving to site in the middle of the night

Classroom Chaperone

Introducing a compact and lightweight monitoring device, which when connect to KCOM's Alarm Receiving Centre (ARC) provides a 'Duty of Care solution' for all vulnerable individuals. The features have the latest GPS and GPRS long with a Police Secured by Design ARC, Chaperone is one the most advanced and compact GPS safety device in the UK.

Disaster Recovery Solution - Offsite Storage and Data backup

The service provides an off-site central backup data storage solution for whole school data (including SIMS & FMS). The data is stored in our highly secure Data Centre at County Hall, Beverley. The backup files will be fully recorded and monitored daily by the Schools team engineers.

All data will be transferred through to the Council by passing through a Council encrypted internet tunnel ensuring the data is completely secure.

Available Storage:

  • 1 TB
  • 2 TB
  • 3 TB
  • 4 TB
  • 5 TB
  • 10 TB
  • 15 TB

Door Entry

We provide the Session Integrated Protocol (SIP) based IP-door entry system. SIP provides the best audio and video communication which is a fundamental requirement for all door entry systems. It provides the rich and user-friendly interface for the concierge person to manage the door entry of the site. They can create groups, set day/night mode, divert calls, monitor all the visitors from their screen, keep logs of all calls, generate pdf/excel reports, call residents directly, broadcast messages, paging and many more.

ICT Security Advice and Consultation and Audit Service

This service provides an audit and technical health check of school ICT Infrastructure, systems, software and policies with a provision to report on Administrative access both local and remote. Active Directory account policies will be checked, together with carrying out a Software Audit - Utilising Microsoft Assessment and Planning tool.

The audit will also check site licencing, Desktop device security, Firewall Assessment, Security and risk, Server & Storage Hardware, Email Security and Anti-virus.

Patching and Vulnerability Management will be checked and reported on together with Disaster Recovery and Business Continuity Policy Arrangements and ICT Policies and procedures (staff/pupil)

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“Our school needed a reliable and proactive, cost effective and safe IT system. East Riding IT provides our Federation with a comprehensive IT support package, which enables our school to function efficiently.”
Read more
Rebecca Smith
School Business Manager
All Saints' Church of England Federation

“Our school needed a reliable and proactive, cost effective and safe IT system. East Riding IT provides our Federation with a comprehensive IT support package, which enables our school to function efficiently.”

“Through the partnership with KCOM and East Riding IT, they continually offer us their expert service and always providing us with advice on enhancing our systems, from back office support with smart phone systems, light stream, SIMS support to curriculum support.”

“The East Riding IT and KCOM partnership has never let us down, whatever we challenge them with – they have improved our connectively filters, bandwidth and most importantly for us, the service with the off-site backup and recovery service has enabled us to remove the need to keep changing backup tapes and storing them, it has given us the peace of mind that we are secure.”

Rebecca Smith
School Business Manager
All Saints' Church of England Federation
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“The East Riding IT Schools team has been very supportive, particularly with our curriculum support. We have an engineer that visits our school for a full day each week, giving us confidence in knowing all our IT issues and faults are dealt with and resolved very quickly.”
Read more
Mrs Tina Garland
School Business Manager
Kingsway Primary Goole

“The East Riding IT Schools team has been very supportive, particularly with our curriculum support. We have an engineer that visits our school for a full day each week, giving us confidence in knowing all our IT issues and faults are dealt with and resolved very quickly.”

“We have such a good relationship with 'our' engineer, we can contact him outside of our SLA visit and he will remote on to our school to fix the issue as soon as possible. East Riding not only looks after all our classroom IT requirements, they also support our admin office and all our IT devices and hardware. Our engineer gives us advice on all our IT needs and updates our 3 year forward plan to keep up-to-date with new technology and national curriculum educational software.”

“We also have additional services. We have our connectivity and filtering with the East Riding IT and KCOM partnership, as well as an off-site data storage SLA. Adjoined to this we have our SIMS support and Training provided by the East Riding IT Schools team. We are very pleased with our 'one stop shop' for all our IT needs.”

“We find that East Riding IT Schools team and KCOM partnership responds to support issues quickly, friendly and effectively; help is rarely more than a phone call away.”

Mrs Tina Garland
School Business Manager
Kingsway Primary Goole

Contact us

Talk to us

Want to discuss any of our services contact Sue Bottomley (School Sales Support).

  • 01482 394472

IT helpdesk

IT support - For current customers who have a fault

  • 01482 393333

Or send us a message

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